Polycom Phones with Skype for Business Online

February 29, 2016 by · 81 Comments 

As of the end of January 2016 many currently available Polycom IP handsets and conference phones are now supported with Skype for Business Online with Office 365.  This functionality was first added to the VVX IP handset models back in September 2015 as covered in this previous article.  Direct registration support was just added to […]

Lync Phone Edition and Public Certificates

October 28, 2014 by · 13 Comments 

This article aims to serve two purposes.  Firstly, as a reminder to always keep Lync Phone Edition (LPE) devices updated and not to grow lackadaisical regarding the routine administrative tasks of frequently downloading these periodic cumulative updates and applying them to the Lync servers. Secondly, if the previous advice was not taken to heart then […]

Updating CX5100 and CX5500 Firmware

September 21, 2014 by · 31 Comments 

An earlier article entitled Polycom CX5100 for Lync 2013 introduced the newest RoundTable device for Lync, briefly discussing the firmware update process.  As this product was brand new at the time there had been no newer firmware updates yet released to warrant covering that process in detail. Now that the CX5100 and the nearly identical […]

Updating Lync 2013

August 20, 2014 by · 35 Comments 

Upon looking at visitor statistics for this blog one of the reoccurring trends is the amount of traffic to articles like Updating Lync Phone Edition Devices after Microsoft releases a new round of Lync updates.  It can sometimes be difficult to successfully navigate through the various updates which follow different release schedules which are sometimes […]

Resetting Polycom Phones

June 6, 2014 by · 26 Comments 

Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood.  This article will cover the reset procedures as well as explain what is actually happening on the devices. Although most of the instructions in this article have […]

The Future of Lync IP Phones

April 25, 2014 by · 12 Comments 

A topic originally meant for the recent Lync Conference summary article, it seemed more appropriate to break this out into a separate post.  This subject comes up now in almost every discussion related to Lync Enterprise Voice deployment needs for physical desk phones and conference phones. Recently the most common question, especially evident at the […]

Polycom CX5100 for Lync 2013

December 24, 2013 by · 34 Comments 

With the recently announced availability of the CX5100 Unified Conference Station this new device will start making an appearance in Lync environments all over the world.  The goal of this article is to review changes and improvements in the completely redesigned CX5100 as well as those found in Lync 2013 servers and clients which were […]

Lync Phone Edition Strict Domain Naming

August 29, 2013 by · 45 Comments 

In the January 2013 Cumulative Update for Lync Phone Edition (a.k.a. CU7) Microsoft changed a key element of the client registration process.  Any Lync Phone Edition (LPE) firmware version from 4.0.7577.4363 and newer is affected by the behavior described in this article. Adherence to Strict DNS Naming was introduced into the Lync server discovery process […]

Updating Lync Phone Edition Devices for Lync 2013

May 31, 2013 by · 41 Comments 

This article is a brief update to the process previously documented for Lync Server 2010.  In Lync Server 2013 the Device Update service is unchanged and the steps shown in that article are still applicable, so why the need for a new post on this subject? Background It is important to understand that although Lync […]

Locking Lync Phones

September 19, 2012 by · 37 Comments 

There are two different types of telephone handsets optimized for Lync which support the ability to be tethered via USB to a Windows PC for a ‘better together’ user experience.  In the event that the connected Windows PC is locked manually by a user or automatically by the screen saver then the devices can also […]

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