Verifying Users Enabled for CVI

March 13, 2019 by · 3 Comments 

This brief article includes a few tips on how to verify which Office 365 user account have been enabled to use a partner-provided Cloud Video Interop (CVI) solution, like the Polycom RealConnect Service. When initially configuring an Office 365 tenant for CVI one of the final steps is to enable user accounts for the service.  […]

Discovering the Skype for Business Registrar

May 30, 2017 by · 13 Comments 

This brief article walks through some common steps which can be used to locate the Fully Qualified Domain Name (FQDN) of a Lync or Skype for Business registrar from either on-premises or online environments.  (This content was originally to be part of another article but was split into a separate post for easier reference.) This […]

Lync Phone Edition and Public Certificates

October 28, 2014 by · 15 Comments 

This article aims to serve two purposes.  Firstly, as a reminder to always keep Lync Phone Edition (LPE) devices updated and not to grow lackadaisical regarding the routine administrative tasks of frequently downloading these periodic cumulative updates and applying them to the Lync servers. Secondly, if the previous advice was not taken to heart then […]

MSTurnPing Bug

October 14, 2014 by · 5 Comments 

The MsTurnPing.exe application included in the Lync Server 2013 Resource Kit Tools package contains a bug that may have inadvertently triggered some incorrect practices related to the configuration of Edge server certificates. Remember that the officially supported, best practice covered in this previous article is that an Edge Pool must utilize a single, identical certificate […]

Understanding Active Directory Naming Formats

August 20, 2012 by · 27 Comments 

This basic article is intended to provide a background in different Active Directory user name and domain name formats and how they are used by applications for basic and integrated authentication process within Windows Server. The guidance provided throughout is targeted towards working with Microsoft Lync, Exchange, and third-party solutions or applications which support direct […]

Troubleshooting Lync Phone Edition Issues

March 19, 2012 by · 150 Comments 

This article serves as a follow-up to a few previous articles which will further explain some of the requirements, capabilities, and limitations of the Lync Phone Edition firmware which appear to still be unclear to some and seem to warrant further discussion. It does not cover complete feature functionality but instead focuses on provisioning and […]

Lync Mobile iOS Client Authentication Issues

March 14, 2012 by · 26 Comments 

Troubleshooting Lync client connectivity can be difficult when there are multiple clients which exhibit slightly different behavior and there are some scenarios where not all clients can successfully sign in. If the case is that both Windows Phone 7 and Android client are able to successfully login but iOS clients cannot then the cause could […]

Wireshark Capture Tips

October 5, 2011 by · 16 Comments 

Using tools like Network Monitor and Wireshark are common place when dealing with troubleshooting issues in Lync Server or when simply attempting to better understand some specific behavior. As Wireshark is more commonly deployed and often already installed on customer’s servers then it can be beneficial to understand a few basic quirks so that one […]

Using the Lync Logging Tool

June 9, 2011 by · 32 Comments 

This article will mainly serve as a field-reference in which customers can use to follow specific steps to capture SIP diagnostic logging and properly package it for review by anyone other than Microsoft’s Product Support team. Although there are already a number of how-to articles on using the native logging tools for OCS and Lync […]

Revoked Lync Server Certificates

May 28, 2011 by · 1 Comment 

This is just a brief troubleshooting article on how to easily identify if a revoked SSL certificate is the cause of Lync user login failures in Lync Server 2010. Seemingly out of the blue Lync clients are no longer able to sign in to Lync and the client generically reports back a “server is not […]

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