Meeting Lobby Behavior in Microsoft Teams
December 28, 2020 by Jeff Schertz · 21 Comments
This article explains how the meeting lobby is applied to different participant types joining a Microsoft Teams meeting from various clients and devices as well as how to control this behavior using various options provided at the tenant, user, and meeting levels. Also covered is newer behavior available in Microsoft’s Cloud Video Interop (CVI) partner-offered […]
Poly One Touch Dial Service with Exchange Online
September 3, 2020 by Jeff Schertz · 34 Comments
This article provides the latest best practice configuration of the Poly One Touch Dial (OTD) Service when used with resource mailboxes stored in Exchange Online. It does not matter if the room mailboxes are used by Poly or Cisco video conferencing systems as while the actual endpoint configuration may differ slightly, the initial access configuration […]
Microsoft Teams Room Factory Restore Process
August 28, 2020 by Jeff Schertz · 12 Comments
The process outlined in this article can be used to reset a Microsoft Teams Room (MTR) system to a factory default configuration. This would be the preferred method to use on a system which may have any customization beyond the base MTR application settings which need to be removed. For example, a system which was […]
Upgrading Microsoft Teams Desk Phones
May 21, 2020 by Jeff Schertz · 76 Comments
This article outlines the currently available options to upgrade a certified Microsoft Teams IP Phone device to the latest firmware version as provided by Microsoft. The concepts and processes are generally the same for all certified IP phones provided by the various Microsoft partners. The example screen captures and documented upgrade process in this article […]
RealConnect for Teams Topologies
May 18, 2020 by Jeff Schertz · 39 Comments
While this blog already contains several articles discussing Poly’s RealConnect solution many organizations with existing Poly video infrastructure deployments want to understand which RealConnect for Microsoft Teams topology may be best. The purpose of this article is to explain the differences between the available topologies so that an informed decision can be made. Some of […]
Common Area Phones in Microsoft Teams
April 29, 2020 by Jeff Schertz · 157 Comments
The deployment and administrative experience for a Common Area Phone (CAP) across Microsoft’s UC platform has changed over the years as it has matured from an on-premises software release with Lync to hybrid offerings of Skype for Business only to eventually be replaced by the cloud-only Microsoft Teams solution. Generally the ideal of a common […]
Enterprise Application Consent Requests in Azure
April 6, 2020 by Jeff Schertz · 10 Comments
A increasingly frequent experience for Microsoft 365 administrators and users leveraging various third-party solutions is the need to approve some sort of permissions request presented to them as Enterprise Applications (also know as Service Principals) while navigating a workflow. A common example of this is when attempting to sign into a third-party website which leverages […]
RealConnect Usage Reporting
January 26, 2020 by Jeff Schertz · 6 Comments
In September of last year Poly released a new reporting capability, RealConnect Tenant Report, which is available to all RealConnect Service customers. It includes a customizable dashboard of tiles which provide critical usage stats, helpful charts and graphs to indicate things like historical concurrency numbers or average call duration, and the ability to view and […]
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