Poly One Touch Dial Service with Exchange Online

September 3, 2020 by · 6 Comments 

This article provides the latest best practice configuration of the Poly One Touch Dial (OTD) Service when used with resource mailboxes stored in Exchange Online.  It does not matter if the room mailboxes are used by Poly or Cisco video conferencing systems as while the actual endpoint configuration may differ slightly, the initial access configuration […]

Microsoft Teams Room Factory Restore Process

August 28, 2020 by · 1 Comment 

The process outlined in this article can be used to reset a Microsoft Teams Room (MTR) system to a factory default configuration.  This would be the preferred method to use on a system which may have any customization beyond the base MTR application settings which need to be removed.  For example, a system which was […]

Upgrading Microsoft Teams Desk Phones

May 21, 2020 by · 23 Comments 

This article outlines the currently available options to upgrade a certified Microsoft Teams IP Phone device to the latest firmware version as provided by Microsoft.  The concepts and processes are generally the same for all certified IP phones provided by the various Microsoft partners.  The example screen captures and documented upgrade process in this article […]

RealConnect for Teams Topologies

May 18, 2020 by · 23 Comments 

While this blog already contains several articles discussing Poly’s RealConnect solution many organizations with existing Poly video infrastructure deployments want to understand which RealConnect for Microsoft Teams topology may be best.  The purpose of this article is to explain the differences between the available topologies so that an informed decision can be made.  Some of […]

Common Area Phones in Microsoft Teams

April 29, 2020 by · 50 Comments 

The deployment and administrative experience for a Common Area Phone (CAP) across Microsoft’s UC platform has changed over the years as it has matured from an on-premises software release with Lync to hybrid offerings of Skype for Business only to eventually be replaced by the cloud-only Microsoft Teams solution.  Generally the ideal of a common […]

Enterprise Application Consent Requests in Azure

April 6, 2020 by · 8 Comments 

A increasingly frequent experience for Microsoft 365 administrators and users leveraging various third-party solutions is the need to approve some sort of permissions request presented to them as Enterprise Applications (also know as Service Principals) while navigating a workflow.  A common example of this is when attempting to sign into a third-party website which leverages […]

RealConnect Usage Reporting

January 26, 2020 by · 6 Comments 

In September of last year Poly released a new reporting capability, RealConnect Tenant Report, which is available to all RealConnect Service customers.  It includes a customizable dashboard of tiles which provide critical usage stats, helpful charts and graphs to indicate things like historical concurrency numbers or average call duration, and the ability to view and […]

Managing Microsoft Teams Phone Policies

November 2, 2019 by · 30 Comments 

As Microsoft and their certified device partners gear up to bring more native Microsoft Teams IP Phones to the market the management and customization of the device experience is also being expanded upon.  This article introduces the current capabilities of a new PowerShell cmdlet created specifically to manage the user experience of these devices. For […]

Poly Group Series with Microsoft Teams

October 4, 2019 by · 66 Comments 

This article covers how to successfully configure a Poly Group Series to connect to Microsoft Teams meetings.  While several different options, both native and interoperable, were recently outlined for the Poly Trio the Group Series approach is much simpler.  This is due to the facts that (a) there are no applicable audio-only scenarios as the […]

Adding One Touch Dial Administrators

September 25, 2019 by · 2 Comments 

This brief article outlines how to provide administrative access for additional user accounts to the management portal for the Poly One Touch Dial (OTD) Service.  Typically when initially onboarding the service for a tenant one or more Microsoft online identities can be provided with the order, and these identities are enabled as administrators for the […]

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