RealConnect Usage Reporting
January 26, 2020 by Jeff Schertz · 6 Comments
In September of last year Poly released a new reporting capability, RealConnect Tenant Report, which is available to all RealConnect Service customers. It includes a customizable dashboard of tiles which provide critical usage stats, helpful charts and graphs to indicate things like historical concurrency numbers or average call duration, and the ability to view and […]
Managing Microsoft Teams Phone Policies
November 2, 2019 by Jeff Schertz · 43 Comments
As Microsoft and their certified device partners gear up to bring more native Microsoft Teams IP Phones to the market the management and customization of the device experience is also being expanded upon. This article introduces the current capabilities of a new PowerShell cmdlet created specifically to manage the user experience of these devices. For […]
Poly Group Series with Microsoft Teams
October 4, 2019 by Jeff Schertz · 76 Comments
This article covers how to successfully configure a Poly Group Series to connect to Microsoft Teams meetings. While several different options, both native and interoperable, were recently outlined for the Poly Trio the Group Series approach is much simpler. This is due to the facts that (a) there are no applicable audio-only scenarios as the […]
Adding One Touch Dial Administrators
September 25, 2019 by Jeff Schertz · 4 Comments
This brief article outlines how to provide administrative access for additional user accounts to the management portal for the Poly One Touch Dial (OTD) Service. Typically when initially onboarding the service for a tenant one or more Microsoft online identities can be provided with the order, and these identities are enabled as administrators for the […]
Exchange Resource Mailbox Configuration for Meeting Rooms
August 12, 2019 by Jeff Schertz · 8 Comments
Several previous articles on this blog have outlined the required configuration of Exchange mailboxes for use with native Microsoft meeting room solutions for Microsoft Teams and Skype. There are also some articles which cover the configuration for mailboxes for use with standards-based video conferencing solutions from Poly and Cisco which support Microsoft Exchange to display […]
Poly Trio with Microsoft Teams
August 6, 2019 by Jeff Schertz · 313 Comments
There are four primary configuration scenarios available for the Poly Trio which support Microsoft Teams and the ideal option for an organization can depend on several factors. The most important distinction is whether the Trio is deployed standalone as simply a phone or if it is also paired with Visual + or Visual Pro componentry […]
Customizing Microsoft Teams Meeting Invitations
July 31, 2019 by Jeff Schertz · 72 Comments
This brief article covers the customization of meeting invitations for Microsoft Teams for two different purposes. One is focused on reviewing the same basic branding options which were previously made available in Skype for Business and have recently come to Microsoft Teams, while the other is related to the additional invitation details which are part […]
RealConnect for Clariti
March 15, 2019 by Jeff Schertz · 30 Comments
Several previous articles on this blog have gone into details on the Polycom RealConnect video interoperability solution for Lync and Skype for Business meetings. Most recently this article attempted to clarify all the different models available to various Polycom video infrastructure and Microsoft Skype for Business deployments across on-premises installations, cloud offerings, and hybrids of […]
Verifying Users Enabled for CVI
March 13, 2019 by Jeff Schertz · 3 Comments
This brief article includes a few tips on how to verify which Office 365 user account have been enabled to use a partner-provided Cloud Video Interop (CVI) solution, like the Polycom RealConnect Service. When initially configuring an Office 365 tenant for CVI one of the final steps is to enable user accounts for the service. […]
RealConnect Service Network Communications Explained
March 5, 2019 by Jeff Schertz · 30 Comments
Multiple recent articles covering Cloud Video Interop for Microsoft Skype for Business and Teams meetings have introduced several Polycom services which are all resident in Microsoft’s Azure cloud. When leveraging these services it may not be clear as to exactly where they are hosted and what are the best practices for connecting to them effectively […]
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