Configuring QoS for Lync IP Phones

October 6, 2014 by · 30 Comments 

This article covers various aspects of configuring a complete Quality of Service (QoS) design in a Lync environment which utilizes various models of IP handsets for Lync.  Prioritization of both signaling and media communications will be covered by addressing the following topics: Designing and configuring a network QoS plan Enabling QoS on network devices Enabling […]

Polycom UCS 5.1 for VVX Phones

July 24, 2014 by · 90 Comments 

This article was posted to serve two purposes which are to introduce the latest 5.1.1 firmware and its new features as well as detail the out of the box experience for the fifteen lucky Lync User Group attendees who managed to win a free Polycom VVX410 and Color Expansion Module at their local event this […]

Resetting Polycom Phones

June 6, 2014 by · 30 Comments 

Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood.  This article will cover the reset procedures as well as explain what is actually happening on the devices. Although most of the instructions in this article have […]

The Future of Lync IP Phones

April 25, 2014 by · 12 Comments 

A topic originally meant for the recent Lync Conference summary article, it seemed more appropriate to break this out into a separate post.  This subject comes up now in almost every discussion related to Lync Enterprise Voice deployment needs for physical desk phones and conference phones. Recently the most common question, especially evident at the […]

Shared Line Appearances for VVX Phones

October 31, 2013 by · 25 Comments 

In a recent article discussing some of the new Lync features in Polycom UCS 5.0 software the capability of Shared Line Appearance, otherwise referred to as ‘Boss-Delegate’ or ‘Boss/Admin’ was briefly introduced.  This article includes a more in-depth look at the feature and its usage. Throughout the article two phones are used to demonstrate the […]

Updating Polycom VVX Phones

October 16, 2013 by · 77 Comments 

With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service.  This is the same functionality which Lync Phone Edition devices have always used for firmware updates and now eliminates the need for a separate provisioning server in most Lync environments leveraging […]

Polycom UCS 5.0 for VVX Phones

September 10, 2013 by · 121 Comments 

Polycom has recently released the latest version of UCS firmware for the VVX line of SIP telephony devices.  The 5.0.0 version includes a number of new capabilities including new features for Lync and new device support for Lync, and applies to the entire line of VVX devices: 300, 310, 400, 410, 500, 600, and 1500.  […]

Provisioning Polycom SIP Phones

May 15, 2013 by · 124 Comments 

The process documented in this article can be used in any Lync 2010 or 2013 environment to setup a centralized provisioning server for managing Polycom SIP phones running Polycom Unified Communications Software (UCS). This article is not intended to replace or accompany any official Polycom documentation.  Instead this process alone can be used to deploy […]

Polycom Qualified Lync Phones with PIN Authentication

December 17, 2012 by · 27 Comments 

Polycom has just released an update to the UCS firmware for VVX 500 and VVX 600 phones which includes additional functionality for Lync 2010 interoperability.  On top of the features already provided in the previous Lync Qualified release the ability to support PIN Authentication is now available on these two phone models. In order to […]

Importing Certificates on Polycom SIP Phones

November 5, 2012 by · 25 Comments 

  A recent blog article shows how to easily deploy a Polycom SIP Phone running UCS 4.1.0 firmware in a Lync environment, but in the event that the device is unable to successfully sign in to the Lync server then this is typically a TLS communications problem most often attributed to a certificate trust failure. […]

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