Lync Registration on VVX Phones
April 19, 2015 by Jeff Schertz · 23 Comments
Most of the instruction in this article has already been included in various past articles but as some additional methods for Lync registration have been introduced it seems logical to revisit each of the options in a single referenceable article. The options covered below are available on any VVX phone running at least UCS 5.2 […]
Polycom UCS 5.3 for VVX Phones
March 31, 2015 by Jeff Schertz · 107 Comments
The newest release of Polycom VVX firmware is now available as the 5.3 UCS release. There are a lot of new Lync specific features, some of which are highlighted in this article. Not all of the features are covered, so make sure to also look for the upcoming administrators guide for release 5.3 for full […]
Configuring QoS for Lync IP Phones
October 6, 2014 by Jeff Schertz · 31 Comments
This article covers various aspects of configuring a complete Quality of Service (QoS) design in a Lync environment which utilizes various models of IP handsets for Lync. Prioritization of both signaling and media communications will be covered by addressing the following topics: Designing and configuring a network QoS plan Enabling QoS on network devices Enabling […]
Polycom UCS 5.1 for VVX Phones
July 24, 2014 by Jeff Schertz · 90 Comments
This article was posted to serve two purposes which are to introduce the latest 5.1.1 firmware and its new features as well as detail the out of the box experience for the fifteen lucky Lync User Group attendees who managed to win a free Polycom VVX410 and Color Expansion Module at their local event this […]
Resetting Polycom Phones
June 6, 2014 by Jeff Schertz · 30 Comments
Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood. This article will cover the reset procedures as well as explain what is actually happening on the devices. Although most of the instructions in this article have […]
The Future of Lync IP Phones
April 25, 2014 by Jeff Schertz · 12 Comments
A topic originally meant for the recent Lync Conference summary article, it seemed more appropriate to break this out into a separate post. This subject comes up now in almost every discussion related to Lync Enterprise Voice deployment needs for physical desk phones and conference phones. Recently the most common question, especially evident at the […]
Shared Line Appearances for VVX Phones
October 31, 2013 by Jeff Schertz · 25 Comments
In a recent article discussing some of the new Lync features in Polycom UCS 5.0 software the capability of Shared Line Appearance, otherwise referred to as ‘Boss-Delegate’ or ‘Boss/Admin’ was briefly introduced. This article includes a more in-depth look at the feature and its usage. Throughout the article two phones are used to demonstrate the […]
Updating Polycom VVX Phones
October 16, 2013 by Jeff Schertz · 79 Comments
With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service. This is the same functionality which Lync Phone Edition devices have always used for firmware updates and now eliminates the need for a separate provisioning server in most Lync environments leveraging […]
Polycom UCS 5.0 for VVX Phones
September 10, 2013 by Jeff Schertz · 123 Comments
Polycom has recently released the latest version of UCS firmware for the VVX line of SIP telephony devices. The 5.0.0 version includes a number of new capabilities including new features for Lync and new device support for Lync, and applies to the entire line of VVX devices: 300, 310, 400, 410, 500, 600, and 1500. […]
Provisioning Polycom SIP Phones
May 15, 2013 by Jeff Schertz · 128 Comments
The process documented in this article can be used in any Lync 2010 or 2013 environment to setup a centralized provisioning server for managing Polycom SIP phones running Polycom Unified Communications Software (UCS). This article is not intended to replace or accompany any official Polycom documentation. Instead this process alone can be used to deploy […]
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