Polycom UCS 5.1 for VVX Phones

This article was posted to serve two purposes which are to introduce the latest 5.1.1 firmware and its new features as well as detail the out of the box experience for the fifteen lucky Lync User Group attendees who managed to win a free Polycom VVX410 and Color Expansion Module at their local event this […]

Resetting Polycom Phones

Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood.  This article will cover the reset procedures as well as explain what is actually happening on the devices. Although most of the instructions in this article have […]

The Future of Lync IP Phones

A topic originally meant for the recent Lync Conference summary article, it seemed more appropriate to break this out into a separate post.  This subject comes up now in almost every discussion related to Lync Enterprise Voice deployment needs for physical desk phones and conference phones. Recently the most common question, especially evident at the […]

Polycom CX5100 for Lync 2013

With the recently announced availability of the CX5100 Unified Conference Station this new device will start making an appearance in Lync environments all over the world.  The goal of this article is to review changes and improvements in the completely redesigned CX5100 as well as those found in Lync 2013 servers and clients which were […]

Shared Line Appearances for VVX Phones

In a recent article discussing some of the new Lync features in Polycom UCS 5.0 software the capability of Shared Line Appearance, otherwise referred to as ‘Boss-Delegate’ or ‘Boss/Admin’ was briefly introduced.  This article includes a more in-depth look at the feature and its usage. Throughout the article two phones are used to demonstrate the […]

Improved RMX Certificate Management

As of the 8.1 firmware release of Polycom RealPresence Collaboration Server (RMX) SSL certificates are now managed using a completely different method than used with previous versions (7.6 and older). When integrating an RMX with Lync Server an SSL certificate must be issued to and installed on the RMX so that secure MTLS communications with […]

Updating Polycom VVX Phones

With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service.  This is the same functionality which Lync Phone Edition devices have always used for firmware updates and now eliminates the need for a separate Provisioning server in most Lync environments leveraging […]

Polycom UCS 5.0 for VVX Phones

Polycom has recently released the latest version of UCS firmware for the VVX line of SIP telephony devices.  The 5.0.0 version includes a number of new capabilities including new features for Lync and new device support for Lync, and applies to the entire line of VVX devices: 300, 310, 400, 410, 500, 600, and 1500.  […]

Updating Lync Phone Edition Devices for Lync 2013

This article is a brief update to the process previously documented for Lync Server 2010.  In Lync Server 2013 the Device Update service is unchanged and the steps shown in that article are still applicable, so why the need for a new post on this subject? Background It is important to understand that although Lync […]

Provisioning Polycom SIP Phones

The process documented in this article can be used in any Lync 2010 or 2013 environment to setup a centralized provisioning server for managing Polycom SIP phones running Polycom Unified Communications Software (UCS). This article is not intended to replace or accompany any official Polycom documentation.  Instead this process alone can be used to deploy […]

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