Lync Phone Edition and Public Certificates

October 28, 2014 by · 7 Comments 

This article aims to serve two purposes.  Firstly, as a reminder to always keep Lync Phone Edition (LPE) devices updated and not to grow lackadaisical regarding the routine administrative tasks of frequently downloading these periodic cumulative updates and applying them to the Lync servers. Secondly, if the previous advice was not taken to heart then […]

Updating CX5100 and CX5500 Firmware

September 21, 2014 by · 3 Comments 

An earlier article entitled Polycom CX5100 for Lync 2013 introduced the newest RoundTable device for Lync, briefly discussing the firmware update process.  As this product was brand new at the time there had been no newer firmware updates yet released to warrant covering that process in detail. Now that the CX5100 and the nearly identical […]

Updating Lync 2013

August 20, 2014 by · 4 Comments 

Upon looking at visitor statistics for this blog one of the reoccurring trends is the amount of traffic to articles like Updating Lync Phone Edition Devices after Microsoft releases a new round of Lync updates.  It can sometimes be difficult to successfully navigate through the various updates which follow different release schedules which are sometimes […]

Polycom UCS 5.1 for VVX Phones

July 24, 2014 by · 46 Comments 

This article was posted to serve two purposes which are to introduce the latest 5.1.1 firmware and its new features as well as detail the out of the box experience for the fifteen lucky Lync User Group attendees who managed to win a free Polycom VVX410 and Color Expansion Module at their local event this […]

Resetting Polycom Phones

June 6, 2014 by · 8 Comments 

Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood.  This article will cover the reset procedures as well as explain what is actually happening on the devices. Although most of the instructions in this article have […]

The Future of Lync IP Phones

April 25, 2014 by · 7 Comments 

A topic originally meant for the recent Lync Conference summary article, it seemed more appropriate to break this out into a separate post.  This subject comes up now in almost every discussion related to Lync Enterprise Voice deployment needs for physical desk phones and conference phones. Recently the most common question, especially evident at the […]

Polycom CX5100 for Lync 2013

December 24, 2013 by · 26 Comments 

With the recently announced availability of the CX5100 Unified Conference Station this new device will start making an appearance in Lync environments all over the world.  The goal of this article is to review changes and improvements in the completely redesigned CX5100 as well as those found in Lync 2013 servers and clients which were […]

Shared Line Appearances for VVX Phones

October 31, 2013 by · 18 Comments 

In a recent article discussing some of the new Lync features in Polycom UCS 5.0 software the capability of Shared Line Appearance, otherwise referred to as ‘Boss-Delegate’ or ‘Boss/Admin’ was briefly introduced.  This article includes a more in-depth look at the feature and its usage. Throughout the article two phones are used to demonstrate the […]

Improved RMX Certificate Management

October 28, 2013 by · 7 Comments 

As of the 8.1 firmware release of Polycom RealPresence Collaboration Server (RMX) SSL certificates are now managed using a completely different method than used with previous versions (7.6 and older). When integrating an RMX with Lync Server an SSL certificate must be issued to and installed on the RMX so that secure MTLS communications with […]

Updating Polycom VVX Phones

October 16, 2013 by · 44 Comments 

With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service.  This is the same functionality which Lync Phone Edition devices have always used for firmware updates and now eliminates the need for a separate provisioning server in most Lync environments leveraging […]

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