Polycom CX5100 for Lync 2013

With the recently announced availability of the CX5100 Unified Conference Station this new device will start making an appearance in Lync environments all over the world.  The goal of this article is to review changes and improvements in the completely redesigned CX5100 as well as those found in Lync 2013 servers and clients which were […]

Shared Line Appearances for VVX Phones

In a recent article discussing some of the new Lync features in Polycom UCS 5.0 software the capability of Shared Line Appearance, otherwise referred to as ‘Boss-Delegate’ or ‘Boss/Admin’ was briefly introduced.  This article includes a more in-depth look at the feature and its usage. Throughout the article two phones are used to demonstrate the […]

Improved RMX Certificate Management

As of the 8.1 firmware release of Polycom RealPresence Collaboration Server (RMX) SSL certificates are now managed using a completely different method than used with previous versions (7.6 and older). When integrating an RMX with Lync Server an SSL certificate must be issued to and installed on the RMX so that secure MTLS communications with […]

Updating Polycom VVX Phones

With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service.  This is the same functionality which Lync Phone Edition devices have always used for firmware updates and now eliminates the need for a separate Provisioning server in most Lync environments leveraging […]

Polycom UCS 5.0 for VVX Phones

Polycom has recently released the latest version of UCS firmware for the VVX line of SIP telephony devices.  The 5.0.0 version includes a number of new capabilities including new features for Lync and new device support for Lync, and applies to the entire line of VVX devices: 300, 310, 400, 410, 500, 600, and 1500.  […]

Updating Lync Phone Edition Devices for Lync 2013

This article is a brief update to the process previously documented for Lync Server 2010.  In Lync Server 2013 the Device Update service is unchanged and the steps shown in that article are still applicable, so why the need for a new post on this subject? Background It is important to understand that although Lync […]

Provisioning Polycom SIP Phones

The process documented in this article can be used in any Lync 2010 or 2013 environment to setup a centralized provisioning server for managing Polycom SIP phones running Polycom Unified Communications Software (UCS). This article is not intended to replace or accompany any official Polycom documentation.  Instead this process alone can be used to deploy […]

Polycom Qualified Lync Phones with PIN Authentication

Polycom has just released an update to the UCS firmware for VVX 500 and VVX 600 phones which includes additional functionality for Lync 2010 interoperability.  On top of the features already provided in the previous Lync Qualified release the ability to support PIN Authentication is now available on these two phone models. In order to […]

Importing Certificates on Polycom SIP Phones

  A recent blog article shows how to easily deploy a Polycom SIP Phone running UCS 4.1.0 firmware in a Lync environment, but in the event that the device is unable to successfully sign in to the Lync server then this is typically a TLS communications problem most often attributed to a certificate trust failure. […]

Updating Polycom SIP Phone Firmware

This process can be used on any of the Polycom SIP Phones which support 4.x software today (SoundPoint IP, SoundStation IP, VVX, and SpectraLink models). This only applies to devices which are already running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier) this manual process was […]

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