Updating CX5100 and CX5500 Firmware

September 21, 2014 by · 29 Comments 

An earlier article entitled Polycom CX5100 for Lync 2013 introduced the newest RoundTable device for Lync, briefly discussing the firmware update process.  As this product was brand new at the time there had been no newer firmware updates yet released to warrant covering that process in detail. Now that the CX5100 and the nearly identical […]

Understanding Lync Modalities

August 31, 2014 by · 26 Comments 

There are multiple ways to initiate communications sessions in Lync across different modalities and features.  These various options can utilize a few different network paths to reach the intended destination(s).  The path that each takes depends primarily on the type of communication involved and is also influenced by the number of parties involved. In Lync, […]

Polycom UCS 5.1 for VVX Phones

July 24, 2014 by · 88 Comments 

This article was posted to serve two purposes which are to introduce the latest 5.1.1 firmware and its new features as well as detail the out of the box experience for the fifteen lucky Lync User Group attendees who managed to win a free Polycom VVX410 and Color Expansion Module at their local event this […]

July 2014 Lync Users Group

June 24, 2014 by · 5 Comments 

The next round of quarterly Lync Users Group meetings has begun to be scheduled and announced for next month.  For a full schedule of regional events the Lync Users Group Locations page lists all planned event locations with links to the associated Meetup.com page for each regional group.  For current members If your region’s event […]

Resetting Polycom Phones

June 6, 2014 by · 23 Comments 

Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood.  This article will cover the reset procedures as well as explain what is actually happening on the devices. Although most of the instructions in this article have […]

The Future of Lync IP Phones

April 25, 2014 by · 12 Comments 

A topic originally meant for the recent Lync Conference summary article, it seemed more appropriate to break this out into a separate post.  This subject comes up now in almost every discussion related to Lync Enterprise Voice deployment needs for physical desk phones and conference phones. Recently the most common question, especially evident at the […]

Media Codecs in Lync 2013

March 31, 2014 by · 24 Comments 

The original intent of this article was to review the current list of supported audio and video codecs in Lync 2013 and attempt to explain what each one is used for given that the list has grown quite a bit over time. But due to the latest announcements around Lync and Skype integration it seems […]

Lync Conference 2014 Summary

March 14, 2014 by · 8 Comments 

After getting a few weeks to decompress from Lync Conference 2014 in Las Vegas here is some feedback on numerous topics which followers of this blog may find interesting.  Some of the information is related to recent product announcements while other items dive deeper into information uncovered from discussions with members of the Microsoft Lync […]

Shared Line Appearances for VVX Phones

October 31, 2013 by · 25 Comments 

In a recent article discussing some of the new Lync features in Polycom UCS 5.0 software the capability of Shared Line Appearance, otherwise referred to as ‘Boss-Delegate’ or ‘Boss/Admin’ was briefly introduced.  This article includes a more in-depth look at the feature and its usage. Throughout the article two phones are used to demonstrate the […]

Updating Polycom VVX Phones

October 16, 2013 by · 63 Comments 

With the recent release of UCS 5.0 for Polycom VVX Phones automatic firmware updates are now supported directly from the Lync Device Update service.  This is the same functionality which Lync Phone Edition devices have always used for firmware updates and now eliminates the need for a separate provisioning server in most Lync environments leveraging […]

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